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This topic contains 2 replies, has 2 voices, and was last updated by  Gudrun Totschnig 7 years, 4 months ago.

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  • December 19, 2016 at 8:36 am #12739

    Gudrun Totschnig
    Participant
    Post count: 1

    Hi Evan,

    I just bought the pro version as I need urgent help with the following issue:
    I created a site with a single column timeline, and when I go to preview, everything fine, but: when I open my website and the navigate the to my timeline-site (clicking on the menu), then the layout is completely different, its similar to a single post, and the pictures of each announcement are shown twice. And when I click the refresh-button of my browser, I receive the single column layout I want. Isn’t that strange??? Also if I copy the link to the timeline in my browser, everything is fine.

    My website: http://www.lernen-ist-wie-atmen.net
    Subsite: Aktuelles

    December 19, 2016 at 9:44 am #12740

    Evan Herman
    Keymaster
    Post count: 568

    Hi there Gudrun,

    Can you send us an email via the support page within the plugin, or send an email to us via the contact form on the Timeline Express site (https://www.wp-timelineexpress.com/contact/)? You’ll get a quicker response that way, and we can discuss privately via email.

    Thanks!
    Evan

    December 21, 2016 at 10:02 am #12761

    Gudrun Totschnig
    Participant
    Post count: 1

    Thanks Evan for your prompt reply, I did`t get an email advising that you answered (its maybe in my spam, I guess). Therefore I did what you asked (contacting you via the contact form) just one minute ago.
    Looking forward for your answer,
    Thanks!
    Gudrun

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