Issues with license keys and settings pages for add-ons

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This topic contains 1 reply, has 1 voice, and was last updated by  Sarah-Jane Whittaker 7 years, 2 months ago.

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  • February 10, 2017 at 8:48 pm #13338

    Sarah-Jane Whittaker
    Participant
    Post count: 1

    Hello.

    I’m currently experiencing two problems with the Historical Dates and Toolbox add-ons for Timeline Express Pro. First, I’m unable to save license keys for both add-ons:

    • the license tab for Historical Dates does not have an option to save
    • the license tab for Toolbox does, but saving the license appears to do nothing

    Second, no settings are available for either add-on on the Settings page.

    The Timeline Express Pro license page is working well. I have active licenses and keys for the pro version and add-ons for the site in question.

    I’m attaching screenshots which illustrate the problem. I would appreciate any suggestions on how to resolve this issue. Thanks.

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    February 14, 2017 at 9:04 pm #13395

    Sarah-Jane Whittaker
    Participant
    Post count: 1

    I applied updates to all WP plugins and core this afternoon. It appears I can now save the license key for the Toolbox add-on, but the Settings page for the add-on is still missing.

    I would appreciate a reply as soon as possible, as my client is facing a deadline for completion of the timeline and needs the features in this add-on.

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